On‑Site Services (Technical On‑Site Support)
Datapac provides 24/7 on‑site technical services that ensure stable operation of hardware, payment devices, and IT infrastructure.
On‑site support is available as a standalone service or can be used in combination with Helpdesk & 24/7 Support and other Datapac solutions.
Our on‑site services are available 24 hours a day, 7 days a week and support retail networks, fuel stations, and large enterprises across the Central and Eastern Europe region.
Technical support directly at your locations – fast, reliable, and downtime‑free
Our on‑site teams ensure fast technical intervention, preventive maintenance, and support for the expansion or modernization of retail networks.
Services
At your locations, we provide:
- installation and configuration of new devices,
- on‑site hardware inspection and diagnostics,
- fault resolution and component replacement,
- regular preventive maintenance, including the deployment of updates,
staff training,
- support for the opening of new or refurbished locations,
- coordination with the central helpdesk and third‑party providers.
Technology and Equipment Coverage
On‑site technical support covers the complete technological environment of operating locations, including:
- POS systems, self‑service and outdoor kiosks, payment and fiscal devices,
- IT hardware and peripherals (servers, multifunction devices, scanners, handheld HHT devices),
- network infrastructure and connectivity (LAN, WAN, routers, switches, Wi‑Fi),
- power supply and backup systems (UPS),
- digital advertising displays, kiosks and other retail solutions,
- forecourt technologies for fuel stations, and specialized equipment,
- security solutions (antivirus systems, firewalls, certificates).
Key benefits for your business
Fast response in critical situations within as little as 4 hours
Technicians are available 24/7 with guaranteed response times. On‑site interventions are coordinated through a central helpdesk, ensuring fast diagnostics, proper technician deployment, and shorter service restoration times.
Multi‑country coverage across the CEE region
We provide on‑site services in Slovakia, the Czech Republic, Hungary, Slovenia, and Romania, in full compliance with local operational and legislative requirements. Our service model and support standards can also be flexibly replicated across additional countries in the region.
Preventive approach and remote monitoring
Regular maintenance and equipment inspections help prevent failures, extend hardware lifespan, and reduce unplanned service visits.
Connected to 24/7 support
On‑site technicians work closely with Datapac’s L2 and L3 support teams, ensuring effective resolution even for complex incidents.
Field visit optimization
Deploying software, along with remote monitoring and incident diagnostics, ensures consistent device performance while reducing operational costs.
Frequently Asked Questions
Can on‑site services be ordered as a standalone offering?
Yes. On‑site support is available as a standalone service, or as an extension of the Helpdesk & 24/7 Support service.
In which countries do you provide on‑site support?
What types of services can you deliver?
Can on‑site services be combined with other Datapac solutions?